Client Agreement
The terms and conditions of Virtual Business Secretary are set out to confirm that both parties understand the work/project to be carried out, the costs involved, the time scale set for payments.
Supply of Service
The client should provide the description of work required, time scale of work (i.e hours, days, weeks), and the deadline date in advance of the work either by email, fax or post. The client should also inform Virtual Business Secretary which method of contact is preferred regarding the work, email, fax, phone, post or CD/DVD. Upon receipt of the request, Virtual Business Secretary will reply and send to the client a “booking request form” which will include details of the work, duration of work, deadline date and agreed fee. The client should sign and return the form, as agreement of the work.
The signed Booking Request Form, is required, signed by the client, before commencement of any project starts.
The booking form can be sent either by email, fax or post, in advance of the work. If electronic mail is preferred, the client should initial the form.
Payment Terms
Once the booking request form is received a 50% prepayment for the first assignment may be required. Invoicing will be on the date of completion of each project or monthly, all invoices to be paid within 14 working days from invoice date. Should work be suspended or delayed through any default of the customer, Virtual Business Secretary shall be entitled to immediate payment for the work carried out and expenses incurred.
Methods of payment for Virtual Business Secretary can be by cash, cheque (made payable to ‘Virtual Business Secretary’ or bank transfer. Private individual’s cheques must be covered by a valid cheque guarantee card.
Retainer packages are payable monthly in advance (see our package options).
All rates are inclusive, except for expenses such as travel costs, if working from client’s premises, courier costs, postage, telephone calls, photocopying or any other direct costs will be charged to the client direct. The client will be notified in advance of such charges.
All mailshots including postage must be paid for in advance.
Final proof reading is the responsibility of the client. All errors returned within 24 Hrs will be corrected free of charge.
We will store your information only for our internal business admin use. We do not pass it on to any third party. We do not rent trade or sell your data to others. e-mail/Internet provider and law enforcement agencies about the content and your behaviour.
We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998. All personal details are kept at our business address. They are not held online.
